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Shipping and Returns

Shipping details
Shipments are made by express courier DHL – UPS – FEDEX (standard shipping). As required by trad laws all Filologiko srl shipments are accompanied by a tax document that declares the value of the individual items in Euro. For items on sale, the fiscal document shows  discounted amounts.

Date of shipment
All orders are processed and shipped during the working week from Monday to Friday except public holidays.

Shipping costs
Delivery costs, as well as VAT and any other taxes or duties , are charged to the customer and are clearly expressed in the order. Nothing more is owed by the Customer regarding the total of the Order highlighted at the end of the purchase procedure, except of any charges for customs clearance of the goods that remains responsibility of the Customer.

Italy: free
U. E .: € 18
For other destinations, the shipping costs will be communicated in the Order confirmation.
5.4 Delivery times
The delivery times of the products are indicatively the following:
Italy: 2 – 3 days
Europe: 2 – 4 days
Other destinations: 5 – 10 days

Right of withdrawal
In accordance with the provisions of articles 64 and ss. Legislative Decree no. 206/2005, the right of withdrawal consists in the Customer’s right to unilaterally free himself from the Contract, returning the Products purchased with consequent refund of the Price, without penalty and without specifying the reason.

To exercise the right of withdrawal, an e-mail must be sent to the address info@capobianco.org within 14 days of receipt of the goods, in response to which Filologiko srl will send the Customer a specific return identification code. The return of the Products must be made by express courier with the possibility of tracing the shipment, the costs of which will be fully borne by the Customer. The shipment, until the certificate of receipt in the Filologiko srl warehouse, is under the complete responsibility of the Customer.

Returned Products must be sent to the following address:

Filologiko srl, Via Crema, 8/n – CAP 24050 – Zanica – Bergamo ITALY – Tel +39 03567090

For the right of withdrawal to be validly exercised, the purchased Products must be returned intact, unused and unworn, in their original packaging and with original labels not removed. The packaging of the Products must be accurate, in order to safeguard the original wrapping from damage, affixing of writings or labels. In any case, returns will not be accepted without the appropriate return identification code.

The effectiveness of the withdrawal is subject to verification of the conditions of the returned Products and their correspondence with those referred to in the Order and the relative return form by Filologiko srl.

Refund of the amount paid
If the right of withdrawal has been validly exercised in accordance with the previous provisions, Filologiko srl will refund the price paid for the purchase, less all shipping and transport costs, within 15 days of receipt of the returned products. The reimbursement does not include transport costs.

Communications or complaints
For any communication, information or complain related to an order and these general conditions of sale, the Customer can write by email to the following address : info@capobianco.org.