Close this search box.

Terms and Conditions of Use

CUSTOMER SERVICE: General conditions of sale

1 Customers

The conclusion of Orders on the site is allowed only to individuals having  the legal capacity to enter into binding agreements in accordance with applicable law and act  for purposes other than business or professional activity .

Where requested, Customers must provide name, surname, date of birth, email address, delivery address , fiscal code and other personal informations. Such informations must be true, accurate and up to date.

The User cannot make Orders on the Site using the name or credentials of another person, unless it has been expressly authorized by the person entitled. The purchase of Products for resale purposes is prohibited.

1.1 Personal informations

Personal data are collected to manage and process the order in compliance with the GDPR 2016/679 and D.L.g.s 196. of the Italian law

2 Acceptance of an Order – Sales Agreement

After the electronic forwarding of an Order, the Customer will receive an email confirming the good  receipt of the Order.

This communication is functional to inform the Customer that the Order has been received and to provide him with the relevant unique identification code of the Order. It does not imply in any way the acceptance of the Order by the Seller. If one or more data reported in the email are not correct, the Customer must promptly communicate it by email to the following  address : info@capobianco.org.

The acceptance of the Order by the Seller will take place only when the Seller will send to the Customer the confirmation of acceptance of the Order (“Order Confirmation”), (usually in coincidence with the shipment of the Products ). The relevant Agreement must be considered finalized upon receipt of the Order Confirmation by the Customer.

3 Product availability

We will endure to make every reasonable effort to ensure that prices and other informations relating  the Products on the Site are correct and updated . However, the inclusion of any Product on our Site does not imply, ensures or warrant that the Product will be available for purchase through via Order.

We reserve the right to make, at any time and without prior  notice, changes to the information regarding the Products displayed on the Site, for example regarding the prices, description or availability of the Products. However, we will not make any changes to the price, availability or description of any Product for which you have received an Order Confirmation.

In case of partial unavailability of the ordered products, the Customer Service will contact the Customer to verify his willingness to : (a) receive a partial Order, (b) the full Order in several shipments or (c) to cancel the ‘Order.

In case of  total unavailability of the ordered  products  , however, the Customer Service will contact the Customer to inform him that the Order cannot be processed and will therefore be considered cancelled. In this case, no charge will be made against the Customer.

4 E-commerce content

The information on this site is as accurate as possible but they should not influence your decision-making processes. Filologiko srl works to ensure that all informations available on this site are correct at the time of their inclusion on the site  but does not guarantee the accuracy of such information.

For technological reasons, Filologiko srl cannot guarantee that the display of colors on the screen will always be accurate. Marginal differences between the description of the Product on the Site and the actual characteristics of the product will not be considered as a cause of non-conformity of the product.

5 Shipping

5.1 Shipping details

Shipments are made by express courier DHL – UPS – FEDEX (standard shipping).

As required by trad laws all Filologiko srl shipments are accompanied by a tax document that declares the value of the individual items in Euro. For items on sale, the fiscal document shows  discounted amounts.

5.2 Date of shipment

All orders are processed and shipped during the working week from Monday to Friday except public holidays.

5.3 Shipping costs

Delivery costs, as well as VAT and any other taxes or duties , are charged to the customer and are clearly expressed in the order. Nothing more is owed by the Customer regarding the total of the Order highlighted at the end of the purchase procedure, except of any charges for customs clearance of the goods that remains responsibility of the Customer.

Italy: free

U. E .: € 18

For other destinations, the shipping costs will be communicated in the Order confirmation.

5.4 Delivery times

The delivery times of the products are indicatively the following:

Italy: 2 – 3 days

Europe: 2 – 4 days

Other destinations: 5 – 10 days

6 Payment

6.1 Prices are expressed in euros. The total amount resulting at the end of the Order includes any shipping costs. The customer can choose between the following payment methods: Paypal, credit card, bank transfer.

6.2 Payment must be made at the time of Order, except in the case of payment by bank transfer.

6.3 In case of payment by bank transfer, Filologiko srl will process the shipment when the amount due is credited on the indicated bank account . The money transfer must be made within 48 working hours.

The transfer must be made to:

Branch Colognola – Piazza Emanuele Filiberto 1 – 24126 Bergamo – Italy

IBAN: IT38P0503411107000000009617 BIC: BAPPIT21AA7

7 Returns

7.1 Right of withdrawal

In accordance with the provisions of articles 64 and ss. Legislative Decree no. 206/2005, the right of withdrawal consists in the Customer’s right to unilaterally free himself from the Contract, returning the Products purchased with consequent refund of the Price, without penalty and without specifying the reason.

To exercise the right of withdrawal, an e-mail must be sent to the address info@capobianco.org within 14 days of receipt of the goods, in response to which Filologiko srl will send the Customer a specific return identification code. The return of the Products must be made by express courier with the possibility of tracing the shipment, the costs of which will be fully borne by the Customer. The shipment, until the certificate of receipt in the Filologiko srl warehouse, is under the complete responsibility of the Customer.

Returned Products must be sent to the following address:

Filologiko srl, Via Via Crema, 8/n – CAP 24050 – Zanica – Bergamo – ITALY Tel +39 03567090

For the right of withdrawal to be validly exercised, the purchased Products must be returned intact, unused and unworn, in their original packaging and with original labels not removed. The packaging of the Products must be accurate, in order to safeguard the original wrapping from damage, affixing of writings or labels. In any case, returns will not be accepted without the appropriate return identification code.

The effectiveness of the withdrawal is subject to verification of the conditions of the returned Products and their correspondence with those referred to in the Order and the relative return form by Filologiko srl.

7.2 Refund of the amount paid

If the right of withdrawal has been validly exercised in accordance with the previous provisions, Filologiko srl will refund the price paid for the purchase, less all shipping and transport costs, within 15 days of receipt of the returned products. The reimbursement does not include transport costs.

8 Communications or complaints

For any communication, information or complain related to an order and these general conditions of sale, the Customer can write by email to the following address : info@capobianco.org.